For many, customer service can be a by-product of being in business but the great businesses understand that a business which puts the customer at the very epicentre of the process will always outplay those which don’t! It seems even obvious that putting the...
People do not like to be ‘talked at’ or ‘sold to’. They like to reach the conclusion that this is something that they need and then reach out to acquire the good or service that best matches their needs. Here are some tips on moving away from the hard sell: ...
We all have something we want to sell, and we totally understand the value that our product or services adds to our customer. We know the time it will save them. The effect on their bottom line. And of course, how our most-awesome-time-saving-profit-making-service...
Whilst both employee satisfaction and engagement are crucial components of company culture, it is employee engagement that generally drives business performance in the long term. So, what is the difference? Employee satisfaction generally refers to employees’...
For some companies throughout the pandemic business has boomed, and they may be wondering if growth will continue. For others, demand has slumped, and they may be wondering if it will ever return. Moving forward, many start-ups and small businesses will find that...
Managing a project is a challenge. Knowledge and experience, productive communication, target setting, subsequent execution and leadership ability are all part of the skill set necessary to manage a project effectively. But for start-ups, those areas may take time...