Your office is a place of business, and sometimes the DRAMA can stop your production in its tracks. Over the last year, business work environments have undergone massive change. From temporary closures, to remote working conditions to intermittent telecommuting and...
People generally don’t care about the techniques you use to get the job done. They just want it done and off their mind. Imagine you’ve hired someone to cut your lawn. You go to work, you come home, and it’s immaculate. You’re pleased. The jobs done and you move...
For many, customer service can be a by-product of being in business but the great businesses understand that a business which puts the customer at the very epicentre of the process will always outplay those which don’t! It seems even obvious that putting the...
People do not like to be ‘talked at’ or ‘sold to’. They like to reach the conclusion that this is something that they need and then reach out to acquire the good or service that best matches their needs. Here are some tips on moving away from the hard sell: ...
We all have something we want to sell, and we totally understand the value that our product or services adds to our customer. We know the time it will save them. The effect on their bottom line. And of course, how our most-awesome-time-saving-profit-making-service...
Do not leave it up to your potential client to try and figure out what you are trying to sell them and its value. Have you tried all the tricks, but no amount of persuading, coercing, or convincing is working? Well, those things have a stigma attached to them....
Your clients have a problem that your service solves. They want the best solution. Everyone wants to know that they have made the best choice. And essentially you are the best choice. Why? Because the alternative is an inferior option, doing it themselves or...
This is a common problem for salespeople. They’ve explained to their potential client that they can save them time, even gone as far as working out exactly how much time, but they still didn’t bite. “I’ve could give them back 3 hours a day – they could do more...
Sometimes, salespeople confidently claim that they convert 8 out of every 10 clients. The conversation often goes like this... “Great! And do they all pick your gold service over your bronze?” “Um, well, no. Maybe 3 do.” They are great at getting people to buy...
We know the saying ‘people buy on emotion and justify with logic’. Most people are great with the emotion part – you’re already excited and enthusiastic about your service and know what kind of difference it could make to someone else. You can get them excited...