7 steps to bridging the guidance gap and finding the right support for your small or medium sized business
SME. It may only be three letters, but what it represents is the beating heart of the British economy and the hopes and dreams of millions of individuals and families. We recently conducted a piece of research taking a look at how SMEs were faring post pandemic. To...
A bit of knowledge can be dangerous.
Confidence is key. Fake it till you make it. We’ve all heard the positive affirmations that are designed to propel us headlong into success and glory. And yes, a positive attitude and a bit of resilience combined with allowing our brain to rehearse a way of...
When to say no.
‘I’m as proud of what we don’t do as I am of what we do.’ Steve Jobs Sometimes it’s just as important to know what we don’t or can’t do as it is to know the opposite. If we don’t recognise our limits then we run the risk of taking on things outside our area of...
Hanlon’s Razor – A great way to improve relationships
Many of us are familiar with Occam’s Razor: the principle that suggests that when there is more than one explanation for something, the one with the fewest assumptions is more likely to be accurate. Basically - keep it simple. But perhaps many of us are less...
Shifting strategy
There can be little doubt that the coronavirus has had a huge impact on businesses and individuals, causing significant disruption and uncertainty. For many start-ups, a consequence of this has been that the careful planning, content, and execution of their...
Making the right decision
Clearly, you cannot start and run a business without making decisions. The problem is that strategic errors caused by making the wrong decision can be highly problematic. Obviously, this is not always the case. Minor errors that are seen quickly and easily...
Best business practice: leading from the heart
Don’t miss this opportunity for your business and for yourself! Never has there been a more opportune time to make clear your message to the world. Purpose led businesses can really create a presence in the business world following the huge gap caused by COVID...
3 essential tips for a thriving business
Whether you’ve just begun your entrepreneurship journey or have been in the game for years, a reminder of some of the key lessons is always useful. Here are three you should always keep in mind: Teamwork – learning from everyone For all small to medium businesses,...
Easing the fears of starting your own business
Starting a new business as a fresh entrepreneur can be very daunting. Everyone will give you’re all kinds of advice – some may encourage you to pursue your dreams while others may warn you to hold back. All the contradicting talk can serve to drive you into a...
Why customer service matters
If you think that dealing with customers should be outsourced or managed by lower level employees, you should think again. Customer service is more important than you think. Below you will find a few reasons why: The Customer Is Always Right. But You Need To...
Why you need a great customer service policy
For many, customer service can be a by-product of being in business but the great businesses understand that a business which puts the customer at the very epicentre of the process will always outplay those which don’t! It seems even obvious that putting the...
What’s changed and what’s next?
For some companies throughout the pandemic business has boomed, and they may be wondering if growth will continue. For others, demand has slumped, and they may be wondering if it will ever return. Moving forward, many start-ups and small businesses will find that...
Project management support
Managing a project is a challenge. Knowledge and experience, productive communication, target setting, subsequent execution and leadership ability are all part of the skill set necessary to manage a project effectively. But for start-ups, those areas may take time...